Service · Second Brain
One place where everything the company knows lives.
The memory layer every agent reads before it writes. It goes in first, and everything else sits on it. Built in about two weeks, scoped in the diagnostic.
Contents
What goes in, and what never does.
- Offers. What’s included, what’s excluded, pricing logic, guarantees.
- Tone and voice. How the brand writes, the words it never uses.
- Policies. Refunds, exceptions, escalation rules.
- Customer knowledge. Segments and recurring objections, never individual records.
- Decisions. What was decided, and why.
- SOPs. How the recurring work actually gets done.
Never: credentials, legal documents, personal data, customer PII. Every entry is classified public, internal, confidential, or restricted, and restricted material never enters the brain.
Build · about two weeks
How it is built.
01
Curate
From your drives, your inbox, and the people who carry it.
02
Classify and source
Every entry, before anything is written.
03
The cold run
Test it against real tasks, with the brain and without it.
04
Sign-off
Only when the brain beats the baseline on your own tasks.
About two weeks from kickoff.
Live
Explore the graph.
Every note our agents read before they act. Drag the nodes; click to open the full demo.
Handover
Who owns it.
You own the second brain and every note in it. The handover is documented, so it stays useful to a new hire on day one.
FAQ
The second brain, in short.
Why does the second brain go in first?
What if we already have a wiki or Notion?
Does it touch customer data?
Next step
Start with the map.
Every second brain is scoped in the 72-hour diagnostic, and the $2,500 is credited in full to the build.
$2,500 diagnostic, credited in full · you keep the map either way · you own the second brain and the code
